Your safety is our priority.

Online safety and cyber security

Helping keep you connected is what we do, but helping keep you protected is just as important.

Helping protect our customers from scams, fraud and other online threats is a priority for us. That's why we're continually investing in security measures designed to help keep your account and personal information secure.

While we're focused on strengthening security, there are also practical steps you can take to help protect your personal information, secure your devices and create a safer online experience for you and your family.

Cyber security

Some of the ways we help protect your account:

We have a range of security measures to help protect our customers online.

We don't store full credit or debit card details

Instead, we use a Payment Card Industry Data Security Standard (PCI DSS)-compliant payment gateway to process online transactions. Sensitive payment information is encrypted during the payment process to help keep your card details safe and secure.

We verify your identity

When you contact our Customer Support team, we'll take you through an account verification process to confirm your identity and help protect your account from unauthorised access.

To help prevent fraud and identity theft, we also perform identity checks when customers sign-up for a mobile service, in line with legislative requirements (you can read more about that here).

Our team are trained to recognise scams

Our Customer Support teams receive regular training to help identify potential scams and keep up with emerging cyber security threats.

Online safety support

If you've experienced cyberbullying, online abuse, or come across offensive or illegal content online, support is available. We recommend reporting it to the eSafety Commissioner or directly to the website or app hosting the content.

You can find links to the eSafety Commissioner's reporting tools, content filtering resources and other helpful information in the 'Additional Resources' section below.

Online security essentials

Ways to protect yourself online

Create a safer online experience for your family. Find expert advice and resources to help you manage privacy settings, identify online risks, and promote responsible digital habits.

Set-up multi-factor Authentication (MFA)

MFA adds an extra layer of protection by requiring more than one method to verify your identity when logging in. While a password can be compromised, it's much harder for someone to access your account if they also need a second verification step.

Be sceptical of random emails and text messages

Avoid engaging with unexpected text messages, emails, direct messages or phone calls, especially if you're asked to click a link, provide personal information or download a file. To help you identify genuine text messages from us, we have a registered SMS Sender ID. This means branded SMS messages from More will appear as "MORE".

Use strong, unique passwords for each account

Using the same password across multiple accounts can increase your risk if one account is compromised. Using a strong, unique password for each account, or a password manager to keep track of them, can help keep your information secure.

Avoid using public Wi-Fi networks

While free public Wi-Fi may be convenient, it can also increase the risk of your personal information being intercepted. Where possible, use a trusted Wi-Fi network, a mobile hotspot or a virtual private network (VPN) to help keep your information secure.

Safe online habits for kids

The internet offers plenty of opportunities to learn, connect and be entertained, but not all content is suitable for children. Taking an active interest in your child's online activity and having regular conversations about online safety can help them navigate the digital world with greater confidence. For additional resources and advice on keeping children safe online, visit the eSafety Commissioner, Kids Helpline or the Australian Cyber Security Centre.

Set up content filters

Content filters can help create a safer online experience by restricting access to inappropriate content. Many devices have built-in parental controls, otherwise they're available through third-party providers. For more information, you can visit the Communications Alliance Family Friendly Filter Program.

In addition, if you've purchased an eero Wi-Fi router from More, you'll also have access to its built-in content filtering features.

Online safety

Additional resources

Discover more information on how to stay safe and secure online.

Scamwatch

Recognise, avoid and report scams.

Australian Cyber Security Center (ACSC)

Learn how to protect yourself online.

SCAM SMS

Learn how to report a scam SMS.

More's ID authentication for mobile porting and fraud awareness

Learn how More's ID authentication process helps protect against unauthorised mobile porting and fraud.

More's customer guidance on scam phone calls and SMS

Practical advice and resources to keep you safe from scam phone calls and SMS.

More's ID authentication for account changes and fraud awareness

Learn how More's ID authentication process helps protect against unauthorised account changes and fraud.

Office of the eSafety Commissioner

eSafety is Australia's independent online safety regulator. Explore educational resources and directly report harmful content, cyberbullying and cyber abuse.

eSafety Commissioner's content reporting form

Report any offensive or illegal online content.

Communications Alliance's Friendly Family Filters

Learn about content blocking filters.

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